Resources
Returns, compliance and the case for exchanges
Three short papers: what EU law actually requires of you, what manual returns really cost, and what the published research says about exchange-first flows.
EU complianceThe EU right of withdrawal — and how Nexly keeps you compliantEvery online store selling to EU consumers is bound by the right of withdrawal in Directive 2011/83/EU, implemented in Denmark through Forbrugeraftaleloven. Nexly turns those legal duties into buttons your customer can actually press, and into an audit trail you can show a regulator.14 days+12 months
The problemThe hidden cost of manual returns, exchanges and labelsManual returns look cheap because the cost is spread across inboxes, spreadsheets and carrier portals. It is not cheap. It is the most expensive part of most Shopify operations, and it is the part customers judge you on.16.9%$890bn
EvidenceWhat the research says about easy exchangesThe commercial argument for a good returns portal is not that returns get cheaper. It is that a share of them stops being a refund. Here is the published evidence, and what it means for a Nordic Shopify store.76%67%+