Shopify+
ShipmondoReturns that feel like part of your brand.
Nexly is the returns and exchanges portal for Nordic and EU Shopify stores. Customers self-serve, your 3PL prints the label, and your team works one clean queue instead of an inbox.
GLS · PostNord · DAO · Bring · DHL · DPD
Order #1042
What are you sending back?
Loom Wool Sweater
Navy · M
Twill Trousers
Ecru · 32
Three steps to automated returns.
Customer looks up their order
Order number plus email. No account, no email ping-pong, no PDF forms.
Return or exchange, item by item
Exchange pulls live variants from Shopify, so a size swap never becomes a refund.
Return label is issued instantly
Booked through your own 3PL, with per-country carrier rules for GLS, PostNord, DAO, Bring, DHL and DPD.
Brands running returns on Nexly.
The actual product, not a mockup.
Everything below is Nexly running on a live Shopify store — the customer portal, the merchant command center and the per-store rule engine.
Everything Nexly does — in one view.
Effortless returns from label to warehouse.
Return status page
Customers follow every step on your own branded tracking page — no support ticket to ask 'where is my refund?'
Return mailflows
Automatic updates on hand-in, transit and inspection, sent from your support address.
Self-service options
Customers cancel or edit a return themselves before the parcel is handed in.
Auto-close rules
Returns close automatically on carrier delivery events instead of manual chasing.
Return reasons
Structured reasons and free-text detail per line, ready for product analysis.
Multi-store
One console, one login, separate portal, warehouse and carriers per store.
Made for ShopifyBuilt natively on Shopify, not bolted on.
Nexly is made for Shopify stores. Orders, products, variants, returns and exchanges are read and written through the Shopify Admin API — exchanges become real Shopify returns with replacement items, cancellations update the order itself, and price differences are collected with a Shopify checkout. No plugins, no CSV exports, no parallel inventory.
- Order lookup and return windows against live order data
- Exchanges created as native Shopify returns
- EU one-click order cancellation, written straight to the order
3PL & freightConnects with every 3PL you ship with.
Nexly books return and exchange labels straight into your existing 3PL — including Shipmondo — with your own carrier agreements and rates. Return labels, outbound exchange labels, QR drop-off and per-country carrier rules are issued the moment the customer confirms.
See Nexly on your own store.
Tell us about your store and we will walk you through the portal, the Shopify write-back and the 3PL setup in 20 minutes.
Every return, one dense table.
Status, carrier, tracking, exchange value and internal notes — with the return label one click away. No tab-hopping between Shopify and your carrier portal.
- Per-country carrier and template rules
- Exchange price differences calculated automatically
- Free-return countries you control, everywhere else pays
- Admin and staff roles out of the box
€89/month
One store, unlimited returns, unlimited team seats. Your 3PL agreement, your carrier rates. Cancel any time.
Start with your store