ShopifyShopifyShipmondoShipmondo3PL

Returns that feel like part of your brand.

Self-service returns and exchanges for Shopify stores. Customers get instant labels, your 3PL ships, and your team sees one clean dashboard.

GLS · PostNord · DAO · Bring · DHL · DPD

returns.yourstore.comLabel sent

Order #1042

What are you sending back?

Loom Wool Sweater

Navy · M

Exchange → L

Twill Trousers

Ecru · 32

Return
Free GLS return label · sent to the customer
The process

Three steps to automated returns.

Customer looks up their order

Order number plus email. No account, no email ping-pong, no PDF forms.

Return or exchange, item by item

Exchange pulls live variants from Shopify, so a size swap never becomes a refund.

Return label is issued instantly

Booked through your own 3PL, with per-country carrier rules for GLS, PostNord, DAO, Bring, DHL and DPD.

Brands running returns on Nexly.

La CanadienneRueda VelozStampe Denmark
Case stories

What changed when returns stopped being manual.

Illustrative figures based on typical Shopify + 3PL setups. Real results vary by store, season and category.

Rueda VelozRueda Veloz

Cycling apparel · Spain

From inbox tennis to self-service labels.

Rueda Veloz swapped an email-driven return flow for a branded portal. Customers pick a size exchange against live Shopify variants and get a label instantly.

Read the full story

−45%

Return handling time

41% → 52%

Exchanges vs. refunds

−38%

Return support tickets

IntegrationsShopifyShopifyShipmondoShipmondo
Rueda Veloz
Stampe DenmarkStampe Denmark

Made-to-order · Denmark

Spreadsheets out, warehouse visibility in.

Stampe Denmark moved from spreadsheet-tracked manual returns to per-country carrier routing — labels are issued automatically and the warehouse sees what's coming back.

Read the full story

2 days → same day

Time-to-label

avg 11 → 6 days

Returns resolved

+€9k/yr

Retained exchange revenue

IntegrationsShopifyShopifyShipmondoShipmondo
Stampe Denmark
Inside Nexly

The actual product, not a mockup.

Everything below is Nexly running on a live Shopify store — the customer portal, the merchant command center and the per-store rule engine.

Customer portal — order lookup and instant labels
Customer portal — order lookup and instant labels
Exchange flow — swap to another size or product, with price difference handled
Exchange flow — swap to another size or product, with price difference handled
Merchant command center — every return and exchange grouped by order
Merchant command center — every return and exchange grouped by order
Portal settings — branding, rules and carrier templates per store
Portal settings — branding, rules and carrier templates per store
Pricing

One price. Everything included.

€89

per month

+ €0.50 per return or exchange

One store, unlimited team seats. Your 3PL agreement, your carrier rates. Cancel any time.

Start with your store
Book a demo

See Nexly on your own store.

Tell us about your store and we will walk you through the portal, the Shopify write-back and the 3PL setup in 20 minutes.