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Manual

How to use Nexly

A step-by-step manual for the Nexly backend with screenshots: setup, every setting and what it does, how you process returns and exchanges, and what your customers see in the portal.

Updated 1 September 2026

Nexly command center showing the returns queueChapter 1Getting started with NexlyFrom login to a live return portal on your own address. Budget 20-30 minutes the first time.Nexly settings with per-country return rulesChapter 2Every setting — and what it doesSettings is where you decide what the customer may do, what it costs, and how labels are delivered. Everything is stored per store and per country.Returns queue in Nexly with per-order statusChapter 3Processing returns and exchangesThe returns queue is your daily workbench. Everything is grouped per order, so you see the whole case in one place — even when a customer both exchanges and returns.Nexly return portal order lookupChapter 4The portal from the customer's sideHow a return and an exchange feel for your customer — from order lookup to the QR code at the parcel shop.Nexly analytics tab with return reasonsChapter 5Analytics and AI insightThe Analytics tab shows why customers return — across the store and down to product level — and suggests concrete actions.Nexly billing tabChapter 6Usage and invoicesThe Billing tab shows month-by-month usage and every Nexly invoice.
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